Most refrigerator calls come down to airflow, the sealed system, the defrost system or the controls. A dirty condenser coil, a failed evaporator fan or an iced-over coil can all look like the same warm fridge from the outside. We diagnose which one it is before we quote a part.
Common problems
Refrigerator not cooling
The fresh-food side is above 40°F while the freezer may still feel cold. The usual causes are a dirty condenser coil, a stalled fan, or a defrost problem that has iced over the evaporator.
Check first: Make sure the vents inside are not blocked by food, listen for the fans, and vacuum the coil at the bottom or back if you can reach it safely.
When to call: Call if it stays above 40°F for more than a few hours, or the freezer is warming too.
Refrigerator leaking water
Water under the fridge usually comes from a clogged defrost drain, a cracked drain pan, or a loose water line to the ice maker or dispenser.
Check first: Check whether the water is clear and cold (supply line) or appears after defrost cycles (drain). Shut off the supply valve if the line is dripping.
When to call: Call if the leak keeps coming back after you dry the floor, or water is near an outlet.
Refrigerator making a new noise
Clicking, buzzing, grinding or a loud hum usually points to a fan blade hitting ice, a worn fan motor, or a compressor relay struggling to start.
Check first: Note where the sound comes from (freezer, back panel, bottom) and when it happens. A short video helps us a lot.
When to call: Call if the noise comes with warming temperatures or the unit keeps clicking on and off.
Freezer section running warm
When the freezer side is soft or frosty but not cold, the evaporator is often iced over from a defrost failure, or the evaporator fan has stopped.
Check first: Check for frost on the back wall of the freezer and listen for the fan when the door switch is pressed.
When to call: Call if ice cream is soft or the freezer reads above 10°F.
Refrigerator running constantly
Some long run time is normal in August, but a fridge that never cycles off usually has a dirty coil, a weak door seal, or low cooling capacity.
Check first: Clean the coil, check that the doors close on their own, and keep the unit out of direct sun or a hot garage if you can.
When to call: Call if it runs nonstop and the temperatures are still creeping up.
Refrigerator door not sealing
A torn or flattened gasket, a sagging hinge, or a fridge that is not level lets humid Houston air in, which leads to sweating, frost and long run times.
Check first: Close the door on a dollar bill. If it slides out easily at several spots, the seal is not doing its job.
When to call: Call if the gasket is torn or the door has dropped out of line.
Questions about refrigerator repair
What refrigerator problems do you fix?
Common calls include not cooling, leaking water, new noise, warm freezer, runs constantly and door will not seal. If yours is doing something else, call and describe it.
Which refrigerator brands do you repair?
Samsung, LG, Whirlpool, GE, Maytag, KitchenAid, Frigidaire, Bosch, Kenmore and most other major brands. We are independent, so if the refrigerator is still under the manufacturer warranty, check with the manufacturer first.
Where do you offer refrigerator repair?
In homes across Harris, Fort Bend and Montgomery counties, including Houston, Katy, Sugar Land, Pearland, Cypress, Spring, The Woodlands, Conroe and Kingwood.
How do I book refrigerator repair?
Call (832) 345-9300, Monday to Friday, 9 AM to 6 PM. Have the brand and model number ready and tell us what the refrigerator is doing.
How much does refrigerator repair cost?
It depends on the problem and the part. We diagnose the refrigerator first and give you a price before any work starts.
Is there a warranty on refrigerator repair?
Yes. Every repair comes with a 1-year warranty on labor.
Safety
Never puncture refrigerant lines or chip ice off the coil with a knife. Keep a thermometer in the fresh-food section; food safety follows the thermometer, not how cold the shelf feels.
When you call, have the brand and model number of the refrigerator handy (it is on a sticker inside the door or on the back) and tell us what it is doing.