Freezer problems are usually a door seal, a defrost failure (on frost-free uprights), a fan, or the unit working outside its temperature range. Chest freezers are simpler but can still lose their seal or their thermostat.
Common problems
Freezer not freezing
The thermostat, a defrost part, a fan, or the sealed system can all leave a freezer above 0°F.
Check first: Check the control setting, make sure the door closes fully, and feel whether air is moving inside on frost-free models.
When to call: Call if the temperature climbs above 10°F.
Frost building up in the freezer
Heavy frost means warm, humid air is getting in through the seal, or the defrost system on a frost-free model has quit.
Check first: Check the gasket and hinge, and look for frost on the back panel versus around the door.
When to call: Call if frost comes back quickly after a manual defrost.
Freezer making a new noise
A fan rubbing on ice, a worn motor, or a compressor straining to start are the usual sources.
Check first: Note when the noise happens and whether it stops when the door is open.
When to call: Call if the noise comes with rising temperatures.
Freezer door seal failing
A gasket that is torn, hard or folded lets moisture in and causes frost, sweating and long run times.
Check first: Do the dollar-bill test around the door or lid.
When to call: Call if the gasket is damaged; replacements are model-specific.
Freezer leaking water
Water usually comes from a blocked defrost drain or melting frost after a door was left open.
Check first: Check whether the water appears after a defrost cycle and whether the drain inside is iced.
When to call: Call if it keeps happening after you clear the frost.
Freezer running constantly
A freezer that never cycles off is often fighting a bad seal, a dirty coil, or a hot room.
Check first: Clean around the unit, check the seal, and give it a few inches of clearance.
When to call: Call if it runs nonstop and still cannot reach 0°F.
Questions about freezer repair
What freezer problems do you fix?
Common calls include not freezing, frost buildup, new noise, bad door seal, leaking water and runs constantly. If yours is doing something else, call and describe it.
Which freezer brands do you repair?
Samsung, LG, Whirlpool, GE, Maytag, KitchenAid, Frigidaire, Bosch, Kenmore and most other major brands. We are independent, so if the freezer is still under the manufacturer warranty, check with the manufacturer first.
Where do you offer freezer repair?
In homes across Harris, Fort Bend and Montgomery counties, including Houston, Katy, Sugar Land, Pearland, Cypress, Spring, The Woodlands, Conroe and Kingwood.
How do I book freezer repair?
Call (832) 345-9300, Monday to Friday, 9 AM to 6 PM. Have the brand and model number ready and tell us what the freezer is doing.
How much does freezer repair cost?
It depends on the problem and the part. We diagnose the freezer first and give you a price before any work starts.
Is there a warranty on freezer repair?
Yes. Every repair comes with a 1-year warranty on labor.
Safety
If the freezer is warming, keep the lid or door closed and move food to a working freezer or a cooler with ice. Do not chip frost with metal tools.
Before you call, find the model tag on the freezer and note any error code on the display.